FAQ’s

How to place an order:
Online store
Email: sales@tilecapital.com
Phone: 0207 096 0050

Amend an existing order:
If your order has been dispatched, any amendments will be treated as a new order.

Change account details:
Please click here to amend your personal details; Account

Should I order extra tiles?:
Yes – we recommend that you order an additional 15% for breakages, wastage and cutting.

Delivery period:
Three working day from your payment clearing. If you require delivery on a later date, add the preferred delivery date as a note when completing your order.

How your tiles will be delivered:
Tiles will be shrink wrapped on a pallet and delivered curbside.

Returning unused tiles:
We do not accept returns on unused tiles due to the high cost of restocking and potential transit damage.

Damaged or incorrect orders:
All deliveries should be fully inspected and rejected if there is any damage. Any failure to inspect prior to accepting the delivery will render our returns policy on the basis of damages invalid. As an industry standard, it is deemed acceptable that around 10% of tiles may be chipped/broken whilst being transported from factories across the world. In these situations we request that these tiles are used on the outskirts of the installation. Any incorrect orders should be notified in writing (returns@tilecapital.com) within 24 hours of the delivery, complete with pictures and product details.

Items are not what you expected / returns:
We strongly suggest that sample tiles are requested prior to placing your order. We will not be held responsible for any discrepancies between the images on our website and tiles in person, due to potential screen resolution issues. All returns will incur a collection charge and a 50% re-stocking fee, which will be deducted from your refund.